Privacy Policy
Effective Date: January 1, 2025
At Secured Carbon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data.
Quick Navigation
1. Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, phone number, and company information
- Project details, financial information, and business objectives
- Account credentials and profile information
- Communication preferences and interaction history
- Payment and billing information for our services
Automatically Collected Information
When you use our website and platform, we automatically collect:
- IP address, browser type, and device information
- Pages visited, time spent, and usage patterns
- Referral sources and search terms
- Cookies and similar tracking technologies
Third-Party Information
We may receive information about you from third parties, such as business partners, service providers, or public databases, to enhance our services and verify information.
2. How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Provide renewable energy financing and advisory services
- Process applications and manage project workflows
- Facilitate communication between stakeholders
- Generate reports and financial models
Communication
- Send service updates and project notifications
- Respond to inquiries and provide customer support
- Share industry insights and educational content
- Conduct surveys and gather feedback
Business Operations
- Improve our platform and develop new features
- Analyze usage patterns and optimize user experience
- Prevent fraud and ensure platform security
- Comply with legal and regulatory requirements
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist in delivering our services, including payment processors, cloud hosting providers, and analytics services.
Business Partners
With your consent, we may share information with investors, lenders, or other partners directly involved in your renewable energy projects.
Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- 256-bit SSL encryption for data transmission
- AES encryption for data storage
- Multi-factor authentication
- Regular security audits and penetration testing
Administrative Controls
- Role-based access controls
- Employee background checks and training
- Data handling policies and procedures
- Incident response and breach notification protocols
Compliance Certifications
Our security practices are certified under industry standards:
- SOC 2 Type II compliance
- GDPR and CCPA privacy frameworks
- ISO 27001 information security management
5. Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Update or correct inaccurate personal information
Deletion
Request deletion of your personal information, subject to legal requirements
Portability
Receive your data in a structured, machine-readable format
Restriction
Limit how we process your personal information
Objection
Object to processing based on legitimate interests
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: [email protected]
- Phone: (555) 227-2661
- Mail: 1234 Energy Plaza, Suite 500, Austin, TX 78701
We will respond to your request within 30 days and may require verification of your identity.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:
- Standard Contractual Clauses approved by regulatory authorities
- Adequacy decisions for countries with equivalent privacy protection
- Certification schemes and codes of conduct
- Your explicit consent where required
8. Data Retention
We retain your information for as long as necessary to:
- Active accounts: While your account remains active and for 7 years after closure
- Project data: For the duration of the project plus 10 years for regulatory compliance
- Financial records: As required by applicable laws, typically 7-10 years
- Marketing data: Until you unsubscribe or opt-out
- Legal obligations: As required by law or to establish, exercise, or defend legal claims
9. Children's Privacy
Our services are designed for business use and are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.
10. Policy Updates
We may update this Privacy Policy from time to time. When we do:
- We will post the updated policy on our website
- We will update the "Effective Date" at the top of this policy
- For material changes, we will notify you by email or platform notification
- Your continued use of our services constitutes acceptance of the updated policy
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer
Email: [email protected] Phone: (555) 227-2661
Mailing Address
Secured Carbon LLC
Attn: Privacy Officer
1234 Energy Plaza, Suite 500
Austin, TX 78701
United States